Privacy policy

Last updated: January 21, 2026

This Privacy Policy describes how Lumi Pouches (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

Lumi Pouches sells nicotine products intended for adults 21 years of age or older only.

Age Restriction (21+ Only)

Our website and products are intended solely for adults aged 21 or older.

By accessing or using our website, you confirm that:

  • You are at least 21 years old

  • You are legally permitted to purchase nicotine products in your jurisdiction

We do not knowingly collect or store information from individuals under 21. Any data identified as belonging to a minor will be deleted immediately.

Information We Collect

Personal Information You Provide

When you interact with our website, we may collect:

  • Name

  • Shipping and billing address

  • Payment information (processed securely by third-party processors)

  • Order history

  • IP address

  • Device and browser information

Age Verification Data

To comply with federal and state laws, we may collect or process:

  • Date of birth

  • Identity verification results

  • Database age-verification confirmation

We do not store government ID images unless required by law or a verification provider.

How We Use Your Information

We use your information to:

  • Verify age and legal eligibility (21+)

  • Process and fulfill orders

  • Comply with FDA regulations and applicable nicotine laws

  • Enforce state shipping restrictions

  • Prevent fraud and unauthorized transactions

  • Improve website performance and user experience

  • Maintain legal and regulatory compliance

We do not use personal data to make health or risk-reduction claims.

Legal & Regulatory Compliance

Lumi Pouches operates in compliance with:

  • U.S. federal nicotine regulations

  • Applicable FDA requirements (including PMTA or lawful marketing pathways)

  • State and local shipping restrictions on nicotine or flavored products

  • Adult-signature delivery requirements where applicable

Orders may be restricted, delayed, or canceled based on shipping destination or legal limitations.

Sharing Your Information

We may share your information with:

  • Payment processors

  • Age-verification providers

  • Shipping carriers

  • Fraud-prevention services

  • Compliance and regulatory service providers

All third parties are permitted to use your data only as necessary to perform their services.

We do not sell personal information.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Analyze traffic and performance

  • Improve user experience

You may disable cookies through your browser, but some features may not function properly.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Meet legal, regulatory, and compliance obligations

  • Resolve disputes

  • Enforce our policies

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Restrict or object to certain processing

Requests are handled at our discretion and subject to legal obligations.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised date.

Disclaimer

Lumi Pouches products contain nicotine. Nicotine is an addictive chemical.
For adult use only (21+).