Terms of service

Terms of Service

Last updated: 1/21/2026

OVERVIEW

Welcome to Lumi Pouches. The terms “we,” “us,” and “our” refer to Lumi Pouches.

Lumi Pouches operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with access to adult-only nicotine products. Lumi Pouches is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you access or use the Services.

Please read these Terms carefully. They include important information regarding warranty disclaimers, limitations of liability, and legal obligations.

By visiting, accessing, or using the Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you must not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNT (21+ ONLY)

The Services are intended solely for adults aged 21 or older.

By using the Services, you represent and warrant that:

  • You are at least 21 years of age

  • You are legally permitted to purchase nicotine products in your jurisdiction

  • You will not provide our products to any person under 21

We do not permit minors to access or use the Services under any circumstances.

To use the Services or place an order, you may be required to provide information including billing, payment, shipping, and age-verification data. You represent that all information provided is accurate, current, and complete.

You are responsible for maintaining the security of your account and all activity that occurs under it. Accounts may not be transferred, sold, or assigned.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to accurately display and describe our products. However:

  • Product appearance, color, or packaging may vary by device or display settings

  • We do not guarantee that product appearance or performance will meet personal expectations

All product descriptions, availability, pricing, and specifications are subject to change at any time without notice.

We reserve the right to:

  • Limit quantities per order or customer

  • Restrict sales by jurisdiction

  • Discontinue any product at any time

Nicotine Disclaimer

Products sold by Lumi Pouches:

  • Contain nicotine

  • Are intended for adults 21+ only

  • Are not smoking-cessation products

  • Are not intended to diagnose, treat, cure, or prevent any disease

Nicotine is an addictive chemical.

Products have not been evaluated for health or risk-reduction claims.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. Lumi Pouches reserves the right to accept, refuse, limit, or cancel any order at its sole discretion.

An order is not accepted until payment is processed and confirmation is issued.

Orders may be refused or canceled due to:

  • Age-verification failure

  • State or local legal restrictions

  • Suspected fraud or misuse

  • Compliance requirements

All purchases are subject to our Return & Refund Policy [LINK].

Products are for personal use only and may not be resold or exported in violation of applicable laws.

SECTION 4 – PRICES AND BILLING

Prices are subject to change without notice. Prices shown at checkout are final at the time of purchase.

Prices do not include taxes, shipping, handling, or compliance fees unless explicitly stated.

You agree to provide accurate and complete billing and payment information and authorize us to charge your selected payment method.

SECTION 5 – SHIPPING AND DELIVERY

Shipping times are estimates only and not guaranteed.

We are not responsible for delays caused by:

  • Carriers

  • Compliance checks

  • Adult-signature requirements

  • Weather or events outside our control

  • Incorrect address information

Risk of loss transfers to the customer once the order is handed to the carrier.

Orders may be restricted or canceled due to state or local nicotine shipping laws.

SECTION 6 – AGE VERIFICATION AND YOUTH PREVENTION

Lumi Pouches enforces a strict 21+ age requirement.

Age verification may include:

  • Database verification

  • Identity verification through third-party services

  • Government-issued ID verification if required

Failure to pass age verification will result in order cancellation without fulfillment.

Attempted circumvention of age-verification systems may result in permanent restriction from the Services.

SECTION 7 – INTELLECTUAL PROPERTY

All content on the Services, including text, graphics, logos, images, videos, and trademarks, is owned by Lumi Pouches or its licensors and is protected by intellectual-property laws.

You may use the Services for personal, non-commercial purposes only. Unauthorized use is prohibited.

SECTION 8 – OPTIONAL TOOLS

The Services may include third-party tools provided “as is” and “as available.” We do not control or guarantee these tools and are not responsible for their operation.

SECTION 9 – THIRD-PARTY LINKS

The Services may include links to third-party websites. We are not responsible for third-party content, products, or practices. Access is at your own risk.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

Lumi Pouches is powered by Shopify; however, all transactions occur directly between you and Lumi Pouches.

Shopify is not responsible for any aspect of your purchase. You release Shopify and its affiliates from all claims related to transactions made through the Services.

SECTION 11 – PRIVACY POLICY

Your use of the Services is subject to our Privacy Policy [LINK]. Shopify may also collect and process data in accordance with its own privacy policies.

SECTION 12 – FEEDBACK

Any feedback you submit grants us a perpetual, royalty-free right to use it for any purpose without compensation.

SECTION 13 – ERRORS AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if necessary.

SECTION 14 – PROHIBITED USES

You may not:

  • Violate laws or regulations

  • Misrepresent age or identity

  • Attempt to bypass verification systems

  • Engage in fraud, chargebacks, or abuse

  • Resell products unlawfully

Violations may result in permanent restriction.

SECTION 15 – TERMINATION

We may terminate or restrict access at any time without notice. Obligations incurred prior to termination remain enforceable.

SECTION 16 – DISCLAIMER OF WARRANTIES

THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

SECTION 17 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, LUMI POUCHES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM USE OF THE SERVICES OR PRODUCTS.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Lumi Pouches and its partners from claims arising from your use of the Services or violation of these Terms.

SECTION 19 – SEVERABILITY

If any provision is held unenforceable, the remaining provisions remain in effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Lumi Pouches.

SECTION 21 – ASSIGNMENT

You may not assign these Terms without consent. We may assign them freely.

SECTION 22 – GOVERNING LAW

These Terms are governed by the laws of the United States, without regard to conflict-of-law principles.

SECTION 23 – HEADINGS

Headings are for convenience only.

SECTION 24 – CHANGES TO TERMS

We may update these Terms at any time. Continued use constitutes acceptance.